Terms of service
This website/application is operated by hgyuskl.com team. Throughout the website/application, the terms “we”, “us” and “our” refer to hgyuskl.com team. hgyuskl.com offers this website/application, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“TERMS AND CONDITIONS”, “Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These TERMS AND CONDITIONS apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these TERMS AND CONDITIONS carefully before accessing or using our website/application. By accessing or using any part of the site, you agree to be bound by these TERMS AND CONDITIONS. If you do not agree to all the terms and conditions of this agreement, then you may not access the website/application or use any services. If these TERMS AND CONDITIONS are considered an offer, acceptance is expressly limited to these TERMS AND CONDITIONS.
Any new features or tools which are added to the current store shall also be subject to the TERMS AND CONDITIONS. You can review the most current version of the TERMS AND CONDITIONS at any time on this page. We reserve the right to update, change or replace any part of these TERMS AND CONDITIONS by posting updates and/or changes to our website/application. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website/application following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these TERMS AND CONDITIONS,you may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website/application through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website/application. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Return Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website/application (including, the release of new tools and resources). Such new features and/or services shall also be subject to these TERMS AND CONDITIONS.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these TERMS AND CONDITIONS.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website/application. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website/application is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website/application, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website/application, should be taken to indicate that all information in the Service or on any related website/application has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the TERMS AND CONDITIONS, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable international, federal, state or local regulations, rules or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website/application, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website/application, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website/application for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these TERMS AND CONDITIONS or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these TERMS AND CONDITIONS is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these TERMS AND CONDITIONS, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These TERMS AND CONDITIONS are effective unless and until terminated by either you or us. You may terminate these TERMS AND CONDITIONS at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these TERMS AND CONDITIONS, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these TERMS AND CONDITIONS shall not constitute a waiver of such right or provision.
These TERMS AND CONDITIONS and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the TERMS AND CONDITIONS).
Any ambiguities in the interpretation of these TERMS AND CONDITIONS shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any purchase agreement between you and hgyuskl LLC are governed by the laws of the State of Colorado, United States, and applicable U.S. federal law. Nothing in these Terms limits any mandatory consumer rights or protections that apply to you under applicable law.
Delivery, Risk and Ownership
We remain responsible for loss or damage during transit until the goods are physically received by you or a person you designate. Ownership of the goods passes to you once full payment has been received and delivery has taken place. This does not limit your rights concerning defective goods, returns, refunds or other mandatory consumer protections.
Questions and Dispute Resolution
If you have a concern about an order, please contact support@hgyuskl.net so we can work with you to resolve it. If the dispute remains unresolved, either party may seek relief in a court with jurisdiction under applicable law. Contacting us first is encouraged but is not a condition for exercising your legal rights. These Terms do not require mandatory arbitration or waive any non-waivable consumer rights.
Customer Account Security
If you choose to use customer account features, keep your login credentials and one-time verification codes confidential. Use a strong, unique password where password-based access is available, and sign out when using a shared device. Do not share passwords or verification codes with others. If you suspect unauthorized access or notice an unfamiliar order, contact support@hgyuskl.net promptly so we can investigate and assist. Do not send passwords, verification codes or full payment card details by email or chat. These responsibilities do not limit our obligations under applicable law or your mandatory consumer rights.
SECTION 19 - CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the TERMS AND CONDITIONS at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these TERMS AND CONDITIONS by posting updates and changes to our website/application. It is your responsibility to check our website/application periodically for changes. Your continued use of or access to our website/application or the Service following the posting of any changes to these TERMS AND CONDITIONS constitutes acceptance of those changes.
This website is owned and operated by: hgyuskl LLC.
For returns and refunds, please read our Return Policy.
Payments and Payment Security
Orders are placed and paid for through Shopify checkout. Choose one of the payment methods displayed for your destination, currency and order. Card and digital-wallet payments are processed by the payment provider selected at checkout, subject to its authorization and eligibility requirements. Our Payment Methods guide lists payment options and applicable limitations; the methods available at checkout apply to your purchase.
Review the merchandise price, selected shipping service, disclosed charges and order total before confirming payment. Our Shipping Policy explains standard and expedited shipping charges and our treatment of applicable taxes and duties. Installment arrangements are subject to the provider's approval and terms.
The store and checkout use HTTPS. Payment providers handle payment data under their own privacy and security policies. See our Privacy Policy for information about order administration, data processing and your rights.
Hgyuskl does not separately store customers' full payment-card numbers or card security codes outside Shopify or the payment provider. Full payment-card entry and any saved payment method are handled in Shopify checkout or by the selected payment provider. Hgyuskl uses the order and payment details made available by those services to manage your purchase, such as payment confirmation, transaction references and limited payment-method details. Our email, contact forms and chat are not payment-entry channels. Do not send full card numbers, card security codes, passwords or verification codes through those channels.
Laser Pointer Orders, Shipping, Returns, Exchanges & After-Sales Policy
Products covered: Laser pointers, batteries, chargers and accessories sold by our store.
Currency: All fees are stated in United States dollars (USD).
Customer support: support@hgyuskl.net.
1. Prices, Taxes & Duties
- Applicable sales taxes are covered by Hgyuskl.
- For orders shipped to all supported destinations available at checkout, we cover applicable sales taxes, import duties, import taxes and customs clearance fees. Customers do not have to pay additional taxes or duties at checkout or upon delivery.
- Shipping and expedited shipping fees are charged according to this policy and are clearly displayed at checkout.
- If a carrier or customs authority requests an additional tax or duty payment, please contact support@hgyuskl.net first so that we can coordinate a resolution.
2. Order Cancellations
- You may request cancellation before your order is dispatched. No cancellation fee applies, and a full refund will be issued to the original payment method.
- Once an order has been dispatched, cancellation or interception cannot be guaranteed. The order may instead be handled under our return policy.
- Successful cancellation depends on confirmation from our customer support team and the actual dispatch status.
- If we cancel an order because an item is unavailable, delivery is not possible or for another reason attributable to us, we will issue a full refund.
3. Changes to Orders or Delivery Addresses
- Before dispatch, you may contact us to request a change to the product, variant, quantity or delivery address. Any difference in the product price will be refunded or charged as appropriate.
- If a change affects the order amount, shipping charges will be recalculated based on the revised amount.
- Changes cannot be guaranteed after dispatch. If the carrier supports an address change, you are responsible for the actual address-change fee confirmed with you in advance.
- We cover any change fees resulting from an error on our part.
4. Shipping Destinations, Rates & Delivery Estimates
Orders are dispatched from our warehouse in the United States. We offer worldwide shipping, subject to availability for the product and destination. Available shipping services and charges are shown at checkout. We select the carrier based on the delivery destination, parcel contents and the shipping service purchased. The assigned carrier and tracking number will be provided after dispatch. If your destination or an appropriate shipping service is unavailable at checkout, contact support@hgyuskl.net for help before placing an order.
| Shipping method | Amount paid for merchandise | Shipping fee per order | Estimated delivery after dispatch |
|---|---|---|---|
| Standard | $80 or more | Free | 7–15 calendar days |
| Standard | Less than $80 | $30 | 7–15 calendar days |
| Expedited | $80 or more | $200 | 5–7 calendar days |
| Expedited | Less than $80 | $230 | 5–7 calendar days |
- The free-shipping threshold is calculated using the amount actually paid for merchandise after discounts, excluding shipping and other service fees.
- Expedited shipping is available for all products shipped to an eligible destination. It adds $200 to the applicable standard shipping fee.
- We do not have a fixed daily order cutoff time. In-stock orders are processed and dispatched within 1–3 business days after we receive the order.
- For pre-order, customized or out-of-stock items, the dispatch time stated on the product page applies.
- Transit times do not include order processing time.
- Tracking information is provided after dispatch. The assigned carrier provides tracking updates. Contact support@hgyuskl.net if tracking stops updating or the delivery estimate has passed.
- Delivery times are estimates, not guaranteed arrival dates. U.S. public holidays do not add closures to our stated warehouse-processing schedule. Customs and carrier transit follows the operating schedules in the countries of transit and destination. For a published carrier or customs closure, the affected route and closure dates determine the revised estimate; there is no fixed extra holiday period that applies to every route. For customs inspections, weather disruptions or a missed delivery estimate, contact support@hgyuskl.net for carrier status, an order-specific delivery update and the resolution options in our Delivery Issues policy.
- Expedited shipping does not guarantee arrival by a particular date. If we do not dispatch an order using the expedited service selected by the customer, we will refund the $200 expedited surcharge.
- Our warehouse dispatches orders every day, including weekends and public holidays. For the stated 1–3-business-day order-processing estimate, business days are Monday through Friday, including public holidays. Saturdays and Sundays are not counted in this processing estimate, although our warehouse also dispatches orders on weekends. No public holidays are excluded when calculating this order-processing estimate.
5. Delivery Issues, Refused Parcels & Failed Deliveries
- You must provide a complete and accurate delivery address and contact information.
- Please contact us promptly if tracking has not updated for an extended period, a parcel appears to be lost, or tracking shows delivery but you have not received the parcel.
- If a parcel is confirmed to have been lost or delivered to the wrong address in transit, we will cover the necessary handling costs and arrange a replacement shipment or refund based on the investigation results.
- If the packaging is visibly damaged, take photographs and follow the instructions provided by our customer support team or the carrier.
- If a parcel is returned because you provided an incorrect address, failed to collect it in time or refused delivery without prior agreement, documented actual return or carrier handling costs may be deducted from your refund. No fixed penalty is charged.
- If a new shipment is required for a reason attributable to you, you are responsible for the actual reshipping costs confirmed with you in advance.
- You are not responsible for costs arising from a delivery failure caused by us or the carrier.
- If you receive a request for additional taxes or duties, contact us for assistance. These taxes or duties will not be passed on to you.
6. Returns for Non-Defective Items
- You may request a return of a laser pointer or a separately purchased accessory for a reason unrelated to a defect within 14 calendar days after delivery.
- Items must be new, unused, undamaged and in a condition suitable for resale.
- Opening the outer packaging solely to inspect an item does not automatically make it ineligible for return. Non-defective items that have been used, disassembled, modified or show signs of use are not eligible for return.
- The original packaging, product, included batteries, charger, instructions, accessories and free gifts must all be returned in full.
- You are responsible for a fixed return shipping fee of USD $200 for non-defective returns. No additional restocking fee is charged.
- Standard shipping fees and expedited surcharges paid on the original order are non-refundable. For an order that qualified for free shipping, we will not retrospectively charge the original outbound shipping cost or charge it because a partial return reduces the order amount below $80.
- If components are missing or the customer has damaged an item, our support team must provide the inspection results and the basis for any refund adjustment.
7. Defects, Transit Damage, Incorrect Items & Missing Components
- If an item arrives damaged or incorrect, or components are missing, please try to contact us within 48 hours after delivery. Retain the product, packaging and shipping label.
- Provide your order number, a description of the issue and clear photographs or video so that we can investigate.
- The 48-hour period is intended to help us resolve issues promptly on arrival. Missing this period is not, by itself, grounds to reject a subsequent valid defect or warranty claim.
- If we confirm a product defect, transit damage, an incorrect shipment or an omission on our part, we cover the necessary replacement shipment and authorized return shipping costs.
- Depending on the issue, we will offer replacement parts, repair, replacement or a refund.
- If a full-order return and refund is approved for one of these reasons, we will refund the amount paid for the merchandise and the delivery fees paid on the original order.
- For a partial return, we refund the amount paid for the returned item. If the issue also meant that a paid delivery service was not fulfilled, the corresponding delivery fee will be refunded as well.
- If abnormal heating, smoke, battery swelling or a similar issue occurs, stop using and charging the product immediately and contact us for instructions.
8. Exchanges
- Requests to exchange non-defective items must be made within 14 calendar days after delivery and must meet the conditions for returns of non-defective items.
- For exchanges of non-defective items, you pay both the return and replacement outbound shipping costs. These costs must be confirmed in advance. The original order’s free-shipping offer does not apply to reshipping a non-defective exchange.
- If you exchange an item for a differently priced product, the price difference will be refunded or charged as appropriate.
- We cover necessary shipping costs for exchanges involving a defect or an incorrectly shipped item.
- Exchanges require approval and are subject to stock availability. If the replacement is unavailable, we can discuss a refund or an alternative product.
9. Items Not Eligible for Non-Defective Returns or Exchanges
- Requests made more than 14 calendar days after delivery.
- Items that have been used or have visible wear, scratches or damage.
- Items that have been disassembled, modified or repaired without authorization.
- Items with missing products, original packaging, included accessories or free gifts that cannot be supplied.
- Items clearly marked “Final Sale”.
- Customized or engraved items.
- Damage caused by dropping, liquid exposure, misuse, incompatible batteries or chargers, or similar causes.
These exclusions do not remove our responsibility to address product defects, customization errors on our part, incorrect shipments or other matters that must be resolved under applicable law.
10. Return Procedure
- Contact support@hgyuskl.net with your order number, reason for the request and product photographs. Include a video if the issue involves a malfunction.
- Returns must be sent to the United States. Our support team will confirm eligibility and, after approving the return, provide a return authorization number and the specific return shipping address in the United States.
- Ship the return within 14 calendar days after receiving authorization and provide a trackable shipping number.
- Pack the item securely as instructed and mark the return authorization number on the parcel.
- We will complete the inspection within 3–5 business days after the warehouse receives the return and notify you of the outcome.
Do not send returns to the original dispatch address or any unconfirmed address. Products containing batteries must comply with the carrier’s shipping requirements. Do not send damaged or swollen batteries back as ordinary parcels without instructions.
11. Refunds
- For an order cancelled before dispatch, we process the refund within 5 business days after cancellation is approved.
- For a returned item, we process the refund within 5 business days after warehouse inspection is completed and the refund is approved.
- Refunds are normally issued to the original payment method. The time when funds reach your account depends on your bank or payment provider.
- Product refunds are calculated using the amount actually paid, including any taxes included in that price, rather than the crossed-out price or the price before discounts.
- Import duties, import taxes and customs clearance fees covered by us will not be separately deducted from the amount owed to you as a refund.
- Only applicable fees disclosed in this policy and confirmed with you may be deducted. The same logistics cost will not be charged twice.
- If missing components or damage caused by the customer affects the refund amount, we must explain the reason and calculation.
- If you have not received a refund after the processing period, contact us for help checking its status.
12. Limited Warranty
- The laser pointer unit is covered by a 2-year limited warranty from the date of delivery against defects in materials and workmanship under normal use.
- Batteries, chargers and other accessories, whether included or purchased separately, are covered by a 12-month limited warranty from the date of delivery against manufacturing defects.
- Normal battery capacity loss, ordinary wear and cosmetic aging are not manufacturing defects.
- Damage caused by dropping, impact, liquid exposure, incorrect power supply, incompatible batteries or chargers, unauthorized disassembly, repair or modification, or improper maintenance is not covered by the free warranty service.
- A warranty claim requires proof of purchase, the order number and photographs or video showing the fault.
- For a confirmed covered claim, we will provide repair, replacement or another reasonable solution and cover necessary authorized shipping in both directions and related taxes or duties.
- You must obtain authorization before returning an item for inspection. Third-party repair costs incurred without our prior agreement will not be reimbursed.
- A repaired or replacement item remains covered for the unused portion of the original order’s warranty period. The warranty period does not restart unless applicable law requires otherwise.
- The end of the return or exchange period does not prevent you from requesting eligible warranty service during the warranty period.
13. Laser Use & Safety
- Laser products may only be purchased and operated by adults and must be kept out of children’s reach.
- Never direct a laser, either directly or by reflection, at human or animal eyes, aircraft, moving vehicles or any other target where it could create a hazard.
- Before use, read the product label and instructions, confirm the laser class, output power and intended applications, and use protective equipment appropriate for the wavelength and power as required.
- Do not adjust the output power without authorization, remove safety devices or use an incompatible power supply.
- Do not immerse the product in water or use it in damp conditions unless the product is explicitly rated for that exposure.
- We ship only to destinations where the relevant products may lawfully be sold and imported. Customers must use the products in accordance with applicable local requirements.
14. After-Sales Support & Applicable Rights
Customer support hours: Every day, 9:00 AM–6:00 PM Pacific Time (PT; PST/PDT as applicable).
- Our support email for after-sales enquiries is support@hgyuskl.net.
- Please include your order number and details of the issue so that we can investigate.
- Return and exchange request periods and the shipping deadline after return authorization are measured in calendar days. Order processing, refund processing and warehouse inspection periods are measured in business days.
- This policy does not limit your statutory consumer rights. If any provision conflicts with mandatory consumer protection requirements, those requirements take precedence.
Shipping Policy Contact Information
If you have any questions regarding this Shipping Policy, please contact our support team:
Operator: hgyuskl LLC
Email: support@hgyuskl.net
Tel: +1 303 520-2392
U.S. registered address and order / after-sales support contact:
8401 Mayland Dr, Ste A
Richmond, VA 23294
United States
Return parcels require prior authorization. The specific U.S. return address is provided after a return is approved.
