Return Policy

1. Order Cancellations

• You may request cancellation before your order is dispatched. No cancellation fee applies, and a full refund will be issued to the original payment method.
• Once an order has been dispatched, cancellation or interception cannot be guaranteed. The order may instead be handled under our return policy.
• Successful cancellation depends on confirmation from our customer support team and the actual dispatch status.
• If we cancel an order because an item is unavailable, delivery is not possible or for another reason attributable to us, we will issue a full refund.

2. Changes to Orders or Delivery Addresses

• Before dispatch, you may contact us to request a change to the product, variant, quantity or delivery address. Any difference in the product price will be refunded or charged as appropriate.
• If a change affects the order amount, shipping charges will be recalculated based on the revised amount.
• Changes cannot be guaranteed after dispatch. If the carrier supports an address change, you are responsible for the actual address-change fee confirmed with you in advance.
• We cover any change fees resulting from an error on our part.

3. Delivery Issues, Refused Parcels & Failed Deliveries

• You must provide a complete and accurate delivery address and contact information.
• Please contact us promptly if tracking has not updated for an extended period, a parcel appears to be lost, or tracking shows delivery but you have not received the parcel.
• If a parcel is confirmed to have been lost or delivered to the wrong address in transit, we will cover the necessary handling costs and arrange a replacement shipment or refund based on the investigation results.
• If the packaging is visibly damaged, take photographs and follow the instructions provided by our customer support team or the carrier.
• If a parcel is returned because you provided an incorrect address, failed to collect it in time or refused delivery without prior agreement, documented actual return or carrier handling costs may be deducted from your refund. No fixed penalty is charged.
• If a new shipment is required for a reason attributable to you, you are responsible for the actual reshipping costs confirmed with you in advance.
• You are not responsible for costs arising from a delivery failure caused by us or the carrier.
• If you receive a request for additional taxes or duties, contact us for assistance. These taxes or duties will not be passed on to you.

4. Returns for Non-Defective Items

• You may request a return of a laser pointer or a separately purchased accessory for a reason unrelated to a defect within 14 calendar days after delivery.
• Items must be new, unused, undamaged and in a condition suitable for resale.
• Opening the outer packaging solely to inspect an item does not automatically make it ineligible for return. Non-defective items that have been used, disassembled, modified or show signs of use are not eligible for return.
• The original packaging, product, included batteries, charger, instructions, accessories and free gifts must all be returned in full.
• You are responsible for a fixed return shipping fee of USD $200 for non-defective returns. No additional restocking fee is charged.
• Standard shipping fees and expedited surcharges paid on the original order are non-refundable. For an order that qualified for free shipping, we will not retrospectively charge the original outbound shipping cost or charge it because a partial return reduces the order amount below $80.
• If components are missing or the customer has damaged an item, our support team must provide the inspection results and the basis for any refund adjustment.

5. Defects, Transit Damage, Incorrect Items & Missing Components

• If an item arrives damaged or incorrect, or components are missing, please try to contact us within 48 hours after delivery. Retain the product, packaging and shipping label.
• Provide your order number, a description of the issue and clear photographs or video so that we can investigate.
• The 48-hour period is intended to help us resolve issues promptly on arrival. Missing this period is not, by itself, grounds to reject a subsequent valid defect or warranty claim.
• If we confirm a product defect, transit damage, an incorrect shipment or an omission on our part, we cover the necessary replacement shipment and authorized return shipping costs.
• Depending on the issue, we will offer replacement parts, repair, replacement or a refund.
• If a full-order return and refund is approved for one of these reasons, we will refund the amount paid for the merchandise and the delivery fees paid on the original order.
• For a partial return, we refund the amount paid for the returned item. If the issue also meant that a paid delivery service was not fulfilled, the corresponding delivery fee will be refunded as well.
• If abnormal heating, smoke, battery swelling or a similar issue occurs, stop using and charging the product immediately and contact us for instructions.

6. Exchanges

• Requests to exchange non-defective items must be made within 14 calendar days after delivery and must meet the conditions for returns of non-defective items.
• For exchanges of non-defective items, you pay both the return and replacement outbound shipping costs. These costs must be confirmed in advance. The original order’s free-shipping offer does not apply to reshipping a non-defective exchange.
• If you exchange an item for a differently priced product, the price difference will be refunded or charged as appropriate.
• We cover necessary shipping costs for exchanges involving a defect or an incorrectly shipped item.
• Exchanges require approval and are subject to stock availability. If the replacement is unavailable, we can discuss a refund or an alternative product.

7. Items Not Eligible for Non-Defective Returns or Exchanges

• Requests made more than 14 calendar days after delivery.
• Items that have been used or have visible wear, scratches or damage.
• Items that have been disassembled, modified or repaired without authorization.
• Items with missing products, original packaging, included accessories or free gifts that cannot be supplied.
• Items clearly marked “Final Sale”.
• Customized or engraved items.
• Damage caused by dropping, liquid exposure, misuse, incompatible batteries or chargers, or similar causes.

These exclusions do not remove our responsibility to address product defects, customization errors on our part, incorrect shipments or other matters that must be resolved under applicable law.

8. Return Procedure

1. Contact support@hgyuskl.net with your order number, reason for the request and product photographs. Include a video if the issue involves a malfunction.
2. Returns must be sent to the United States. Our support team will confirm eligibility and, after approving the return, provide a return authorization number and the specific return shipping address in the United States.
3. Ship the return within 14 calendar days after receiving authorization and provide a trackable shipping number.
4. Pack the item securely as instructed and mark the return authorization number on the parcel.
5. We will complete the inspection within 3–5 business days after the warehouse receives the return and notify you of the outcome.

Do not send returns to the original dispatch address or any unconfirmed address. Products containing batteries must comply with the carrier’s shipping requirements. Do not send damaged or swollen batteries back as ordinary parcels without instructions.

9. Refunds

• For an order cancelled before dispatch, we process the refund within 5 business days after cancellation is approved.
• For a returned item, we process the refund within 5 business days after warehouse inspection is completed and the refund is approved.
• Refunds are normally issued to the original payment method. The time when funds reach your account depends on your bank or payment provider.
• Product refunds are calculated using the amount actually paid, including any taxes included in that price, rather than the crossed-out price or the price before discounts.
• Import duties, import taxes and customs clearance fees covered by us will not be separately deducted from the amount owed to you as a refund.
• Only applicable fees disclosed in this policy and confirmed with you may be deducted. The same logistics cost will not be charged twice.
• If missing components or damage caused by the customer affects the refund amount, we must explain the reason and calculation.
• If you have not received a refund after the processing period, contact us for help checking its status.

10. Limited Warranty

• The laser pointer unit is covered by a 2-year limited warranty from the date of delivery against defects in materials and workmanship under normal use.
• Batteries, chargers and other accessories, whether included or purchased separately, are covered by a 12-month limited warranty from the date of delivery against manufacturing defects.
• Normal battery capacity loss, ordinary wear and cosmetic aging are not manufacturing defects.
• Damage caused by dropping, impact, liquid exposure, incorrect power supply, incompatible batteries or chargers, unauthorized disassembly, repair or modification, or improper maintenance is not covered by the free warranty service.
• A warranty claim requires proof of purchase, the order number and photographs or video showing the fault.
• For a confirmed covered claim, we will provide repair, replacement or another reasonable solution and cover necessary authorized shipping in both directions and related taxes or duties.
• You must obtain authorization before returning an item for inspection. Third-party repair costs incurred without our prior agreement will not be reimbursed.
• A repaired or replacement item remains covered for the unused portion of the original order’s warranty period. The warranty period does not restart unless applicable law requires otherwise.
• The end of the return or exchange period does not prevent you from requesting eligible warranty service during the warranty period.

11. After-Sales Support & Applicable Rights

Customer support hours: Every day, 9:00 AM–6:00 PM Pacific Time (PT; PST/PDT as applicable).

• Our support email for after-sales enquiries is support@hgyuskl.net.
• Please include your order number and details of the issue so that we can investigate.
• Return and exchange request periods and the shipping deadline after return authorization are measured in calendar days. Order processing, refund processing and warehouse inspection periods are measured in business days.
• This policy does not limit your statutory consumer rights. If any provision conflicts with mandatory consumer protection requirements, those requirements take precedence.