Return Policy

Hgyuskl generates high-quality laser pointers, and we take full responsibility for the quality of each product, striving to ensure your satisfaction. If you are not satisfied with any product you purchased, please contact our support team immediately at support@hgyuskl.com, and we will provide a solution based on your situation.

30-Day Refund Guarantee
We offer a 30-day refund guarantee on all orders. Customers can contact our support team to initiate the refund process within 30 days of receiving the product. Hgyuskl is committed to protecting the rights of each customer and handling all returns and exchanges in a timely and professional manner.
For returns or exchanges beyond 30 days, please contact our customer service, and we will work with you to find a feasible solution based on your situation.

How to Return?
Please submit your return request to support@hgyuskl.com and provide the reason for the return.
Our support team will follow up on your return request.
Place the item in its original packaging and return it to the address we provide.
Once the package is returned, please provide us with the tracking number.

How to Receive a Refund or Exchange?
Once we receive and process your return, we will initiate the refund or exchange.
Please do not return the item to the sender's address on the package, as it is not the return address and may affect the return process.
Send your return request via email to support@hgyuskl.com and include the reason for the return, and we will email you the correct return address.

Refunds:
All refunds will be issued using the original payment method used at checkout. The time it takes to receive a refund may vary depending on the payment method used for the order. Please refer to the approximate processing times for different payment methods. Thank you for your patience.

• PayPal Refund: 2-5 business days
• Credit Card Refund: 3-7 business days
• E-Wallet Refund: 2-3 business days

Exchanges:
Exchanges will be processed within 48 hours after we receive and process your return. Shipping usually takes 7-10 business days, depending on your delivery location. The exchanged item will be sent to your original address or a new address you provide. We will provide a tracking number when available.

Special Note: Return Conditions
Any unauthorized return or refund request will not be accepted.
Do not use the sender's address on the package as the return address, as it is not the correct return address and may affect your return process.
To be eligible for a return or refund, the product must be in its original condition and include all accessories, gifts, and packaging. We are not responsible for any items lost, damaged, or undelivered to our return address during shipping.

Return Shipping Fee:
As part of our commitment to excellent service, we offer free return shipping.

Need Further Assistance?
If you have any further questions, feel free to contact us via email at support@hgyuskl.com. We will respond within 24 hours.