Shipping policy

1. Prices, Taxes & Duties

• Applicable sales taxes are covered by Hgyuskl.
• For orders shipped to all supported destinations available at checkout, we cover applicable sales taxes, import duties, import taxes and customs clearance fees. Customers do not have to pay additional taxes or duties at checkout or upon delivery.
• Shipping and expedited shipping fees are charged according to this policy and are clearly displayed at checkout.
• If a carrier or customs authority requests an additional tax or duty payment, please contact support@hgyuskl.net first so that we can coordinate a resolution.

2. Order Cancellations

• You may request cancellation before your order is dispatched. No cancellation fee applies, and a full refund will be issued to the original payment method.
• Once an order has been dispatched, cancellation or interception cannot be guaranteed. The order may instead be handled under our return policy.
• Successful cancellation depends on confirmation from our customer support team and the actual dispatch status.
• If we cancel an order because an item is unavailable, delivery is not possible or for another reason attributable to us, we will issue a full refund.

3. Changes to Orders or Delivery Addresses

• Before dispatch, you may contact us to request a change to the product, variant, quantity or delivery address. Any difference in the product price will be refunded or charged as appropriate.
• If a change affects the order amount, shipping charges will be recalculated based on the revised amount.
• Changes cannot be guaranteed after dispatch. If the carrier supports an address change, you are responsible for the actual address-change fee confirmed with you in advance.
• We cover any change fees resulting from an error on our part.

4. Shipping Destinations, Rates & Delivery Estimates

Orders are dispatched from our warehouse in the United States. We offer worldwide shipping, subject to availability for the product and destination. Available shipping services and charges are shown at checkout. We select the carrier based on the delivery destination, parcel contents and the shipping service purchased. The assigned carrier and tracking number will be provided after dispatch. If your destination or an appropriate shipping service is unavailable at checkout, contact support@hgyuskl.net for help before placing an order.

• The free-shipping threshold is calculated using the amount actually paid for merchandise after discounts, excluding shipping and other service fees.
• Expedited shipping is available for all products shipped to an eligible destination. It adds $200 to the applicable standard shipping fee.
• We do not have a fixed daily order cutoff time. In-stock orders are processed and dispatched within 1–3 business days after we receive the order.
• For pre-order, customized or out-of-stock items, the dispatch time stated on the product page applies.
• Transit times do not include order processing time.
• Tracking information is provided after dispatch. The assigned carrier provides tracking updates. Contact support@hgyuskl.net if tracking stops updating or the delivery estimate has passed.
• Delivery times are estimates, not guaranteed arrival dates. U.S. public holidays do not add closures to our stated warehouse-processing schedule. Customs and carrier transit follows the operating schedules in the countries of transit and destination. For a published carrier or customs closure, the affected route and closure dates determine the revised estimate; there is no fixed extra holiday period that applies to every route. For customs inspections, weather disruptions or a missed delivery estimate, contact support@hgyuskl.net for carrier status, an order-specific delivery update and the resolution options in our Delivery Issues policy.
• Expedited shipping does not guarantee arrival by a particular date. If we do not dispatch an order using the expedited service selected by the customer, we will refund the $200 expedited surcharge.
• Our warehouse dispatches orders every day, including weekends and public holidays. For the stated 1–3-business-day order-processing estimate, business days are Monday through Friday, including public holidays. Saturdays and Sundays are not counted in this processing estimate, although our warehouse also dispatches orders on weekends. No public holidays are excluded when calculating this order-processing estimate.

5. Delivery Issues, Refused Parcels & Failed Deliveries

• You must provide a complete and accurate delivery address and contact information.
• Please contact us promptly if tracking has not updated for an extended period, a parcel appears to be lost, or tracking shows delivery but you have not received the parcel.
• If a parcel is confirmed to have been lost or delivered to the wrong address in transit, we will cover the necessary handling costs and arrange a replacement shipment or refund based on the investigation results.
• If the packaging is visibly damaged, take photographs and follow the instructions provided by our customer support team or the carrier.
• If a parcel is returned because you provided an incorrect address, failed to collect it in time or refused delivery without prior agreement, documented actual return or carrier handling costs may be deducted from your refund. No fixed penalty is charged.
• If a new shipment is required for a reason attributable to you, you are responsible for the actual reshipping costs confirmed with you in advance.
• You are not responsible for costs arising from a delivery failure caused by us or the carrier.
• If you receive a request for additional taxes or duties, contact us for assistance. These taxes or duties will not be passed on to you.

6. Laser Use & Safety

• Laser products may only be purchased and operated by adults and must be kept out of children’s reach.
• Never direct a laser, either directly or by reflection, at human or animal eyes, aircraft, moving vehicles or any other target where it could create a hazard.
• Before use, read the product label and instructions, confirm the laser class, output power and intended applications, and use protective equipment appropriate for the wavelength and power as required.
• Do not adjust the output power without authorization, remove safety devices or use an incompatible power supply.
• Do not immerse the product in water or use it in damp conditions unless the product is explicitly rated for that exposure.
• We ship only to destinations where the relevant products may lawfully be sold and imported. Customers must use the products in accordance with applicable local requirements.

7. After-Sales Support & Applicable Rights

Customer support hours: Every day, 9:00 AM–6:00 PM Pacific Time (PT; PST/PDT as applicable).

• Our support email for after-sales enquiries is support@hgyuskl.net.
• Please include your order number and details of the issue so that we can investigate.
• Return and exchange request periods and the shipping deadline after return authorization are measured in calendar days. Order processing, refund processing and warehouse inspection periods are measured in business days.
• This policy does not limit your statutory consumer rights. If any provision conflicts with mandatory consumer protection requirements, those requirements take precedence.