Guarantee

1. Defects, Transit Damage, Incorrect Items & Missing Components

• If an item arrives damaged or incorrect, or components are missing, please try to contact us within 48 hours after delivery. Retain the product, packaging and shipping label.
• Provide your order number, a description of the issue and clear photographs or video so that we can investigate.
• The 48-hour period is intended to help us resolve issues promptly on arrival. Missing this period is not, by itself, grounds to reject a subsequent valid defect or warranty claim.
• If we confirm a product defect, transit damage, an incorrect shipment or an omission on our part, we cover the necessary replacement shipment and authorized return shipping costs.
• Depending on the issue, we will offer replacement parts, repair, replacement or a refund.
• If a full-order return and refund is approved for one of these reasons, we will refund the amount paid for the merchandise and the delivery fees paid on the original order.
• For a partial return, we refund the amount paid for the returned item. If the issue also meant that a paid delivery service was not fulfilled, the corresponding delivery fee will be refunded as well.
• If abnormal heating, smoke, battery swelling or a similar issue occurs, stop using and charging the product immediately and contact us for instructions.

2. Limited Warranty

• The laser pointer unit is covered by a 2-year limited warranty from the date of delivery against defects in materials and workmanship under normal use.
• Batteries, chargers and other accessories, whether included or purchased separately, are covered by a 12-month limited warranty from the date of delivery against manufacturing defects.
• Normal battery capacity loss, ordinary wear and cosmetic aging are not manufacturing defects.
• Damage caused by dropping, impact, liquid exposure, incorrect power supply, incompatible batteries or chargers, unauthorized disassembly, repair or modification, or improper maintenance is not covered by the free warranty service.
• A warranty claim requires proof of purchase, the order number and photographs or video showing the fault.
• For a confirmed covered claim, we will provide repair, replacement or another reasonable solution and cover necessary authorized shipping in both directions and related taxes or duties.
• You must obtain authorization before returning an item for inspection. Third-party repair costs incurred without our prior agreement will not be reimbursed.
• A repaired or replacement item remains covered for the unused portion of the original order’s warranty period. The warranty period does not restart unless applicable law requires otherwise.
• The end of the return or exchange period does not prevent you from requesting eligible warranty service during the warranty period.

3. Laser Use & Safety

• Laser products may only be purchased and operated by adults and must be kept out of children’s reach.
• Never direct a laser, either directly or by reflection, at human or animal eyes, aircraft, moving vehicles or any other target where it could create a hazard.
• Before use, read the product label and instructions, confirm the laser class, output power and intended applications, and use protective equipment appropriate for the wavelength and power as required.
• Do not adjust the output power without authorization, remove safety devices or use an incompatible power supply.
• Do not immerse the product in water or use it in damp conditions unless the product is explicitly rated for that exposure.
• We ship only to destinations where the relevant products may lawfully be sold and imported. Customers must use the products in accordance with applicable local requirements.

4. After-Sales Support & Applicable Rights

Customer support hours: Every day, 9:00 AM–6:00 PM Pacific Time (PT; PST/PDT as applicable).

• Our support email for after-sales enquiries is support@hgyuskl.net.
• Please include your order number and details of the issue so that we can investigate.
• Return and exchange request periods and the shipping deadline after return authorization are measured in calendar days. Order processing, refund processing and warehouse inspection periods are measured in business days.
• This policy does not limit your statutory consumer rights. If any provision conflicts with mandatory consumer protection requirements, those requirements take precedence.